For tenants - GoldenSquare

Breakdowns in the apartment?
Rest assured, we have it covered!

Before you report an emergency, check who should take care of it. Some things you will have to take care of yourself, but there are also issues that lie with the owner or administration.

See how it looks:

What's on the Tenant's Side:
  • Adjustment of hinges of doors, windows and furniture.
  • Cleaning and unclogging of traps and drains.
  • Replacement of silicones (at sinks, showers, bathtubs, etc.).
  • Any malfunctions related to the scrambling of components (including replacement of worn parts).
  • Lighting repair, including replacement of bulbs and LED lamps.
  • Failure of household appliances due to improper use (remember to ask if the equipment is not still under warranty).
  • De-fumigation of bathrooms and other damp rooms, if the problem is the result of inadequate ventilation.
  • Repair of minor defects and replacement of consumable parts (e.g. filters in vacuum cleaners, seals in washing machines).
  • Replacing batteries in battery-powered devices (e.g., remote controls, smoke detectors).
  • Replacement of damaged sockets and switches, if it does not require specialized.
    skills.
  • Removal of the consequences of flooding (including replacement/repair of swollen furniture, walls, door frames, floors).
  • Disinsecting in case of insects in the apartment (unless the problem is in the whole building – then contact the administration).
  • Venting of radiators.
  • All other repairs that do not require specialized knowledge and equipment.
What lies with the Owner:
  • Repair of the electrical system (except fixtures).
  • Repairing the water and heating system (including the gas furnace, but without venting the radiators).
  • Ventilation problems, including failure of mechanical ventilation.
  • Removal of the effects of flooding done from another apartment.
What lies with the administration:
  • Plumbing riser repairs.
  • Replacement of faulty water meters or heat allocators.
  • Repairs in central heating systems.
  • Maintenance and repair of elevators.
  • Repairs in stairwells, basements, garages.
  • Repairing the roof and its leaks.
  • Maintenance and replacement of lighting in common areas.
  • Intercom repair.
Information about the building administration (with contact numbers) can be found on the bulletin board at the entrance to the stairwell.

How to report an emergency?

If the failure is on your side, take care of it yourself.
If in doubt, write to us – we will recommend you a good professional.

Do you have renter’s liability insurance?
Great!
You can use the “Home Help” option and call a professional under your policy.
The policy number is visible in your Tenant Panel. The hotline operates 24/7, so call ahead: 801-102-102.

In case of an urgent emergency, call us directly.
If something happens to the utilities, first turn off the valves or turn off the electricity.
In life-threatening situations, call 112.

Notification of failure through the Tenant Panel

01

Log in to your Tenant Panel and select the “Applications” tab.

02

Enter the title of the application

03

Describe exactly what happened

Where the failure is, when it occurred, what steps you have already taken. If the problem is with the equipment, add pictures with the company name, serial number or nameplate.

04

Include photos showing what happened.

Problems with payments?

01

Failure to pay on time.

Remember that you pay your rent by the 5th of the month (unless the contract says otherwise). On time you get a discount of 50 PLN, but if you are late with payment, the system will automatically charge the full amount.

02

Additional accruals

If you see additional amounts in the file, for example, for repairs that were on your side, the information about them will be right there. Important: all payments are posted from the oldest receivables, so if you don’t pay the extra cost, the next rent will go towards it – and then there will be an underpayment in rent.

03

Problems with regular payment?

If for some reason you expect problems with payment, let us know. Avoiding contact will only make matters worse.

Termination of the lease agreement
– what does it look like?

If you need to move out early, you have two options:

Standard notice:
  • The notice period is 2 months effective at the end of the month. That is, if you give notice, for example, in July, your contract will end on the last day of September.
  • You pick up the apartment on the day of the end of the notice period, at which time you hand over the keys, sign the termination of the contract and the handover protocol.
  • You must pay for the entire notice period and a contractual penalty for breaking the contract in the amount of one rent with fees. The deposit cannot be credited against the penalty.
  • If you want to return the apartment early, we can pick up the keys, but this does not relieve you of the obligation to pay 2 months’ rent and the contractual penalty.
  • The notice should be sent by registered mail to our company’s address: Brzeźna 3 lok 217, 90-303 Łódź or deliver it in person.
Finding a person to take your place:
  • This solution allows you to terminate your contract without a notice period.
  • You need to find a person to take your place and sign a new contract on the same terms as yours.
  • Remember that the new tenant must meet the relevant criteria – we will verify and accept him.
  • The cost of rewriting the contract to the new tenant is 700 PLN. Once the new contract is signed, your contract is terminated, without having to pay any notice period or penalty for breaking the contract.
Nothing prevents you from combining both options. You can give notice and at the same time look for a new tenant.
If you manage to find someone to take your place, the notice period can be shortened, and you will avoid a penalty.

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